OCBC digital banking services resume after 'technical issues' affect PayNow, funds transfers

SINGAPORE: OCBC digital banking services resumed on Tuesday (Nov 7) after “technical issues” affected customers for more than two hours. 

The bank said in response to queries from CNA that the issues struck at about 12pm.

“We experienced technical issues affecting Funds Transfer and PayNow services on the OCBC Digital app and Internet Banking platform from around 12 noon today.

These services were restored at about 2.30pm. We apologise for the inconvenience caused and thank our customers for their patience,” it said. 

Some customers were earlier unable to access OCBC’s digital banking services or use its PayNow platform. The bank had cited “intermittent technical issues” in response to complaints left on its Facebook page. 

An error message on its app also said customers “may have difficulty accessing our banking and payment services”. 

For some users attempting PayNow transfers, they were unable to select recipients and were instead told that their chosen contacts were not registered with the service. 

“OCBC digital banking seems to be down again? Can’t open the app and Pay Anyone now decommissioned,” said Facebook user Joe Sin, in reference to the bank’s recently discontinued standalone payments app.

Facebook user Gary Liew said the SMS one-time passcode (OTP) was not working for him while Reddit user SlaySlavery also encountered an issue with transferring money.