SINGAPORE: For one senior citizen who suffered a seizure, the waiting time for a hospital bed was 38 hours, recounted her daughter.
Another member of the public had a similar story to tell: Her father, having had a fever on and off for three months, went to a public hospital’s accident and emergency (A&E) department. He was admitted after close to 46 hours.
“My dad sat in a chair in A&E for almost two days! (It) was a horrible experience,” said the daughter.
Someone else’s father — who has Parkinson’s disease — was brought to A&E a few times owing to low sodium levels. He was also unable to walk. He had to wait one or two days for a bed.
These are some of the stories Talking Point viewers shared when asked about a problem that has got worse.
Between January and September last year, the median waiting time for a bed in Singapore’s public hospitals was about seven hours. In the same period this year, the waiting time was around seven and a half hours.
Waiting times are calculated based on emergency admissions. The clock starts the moment a decision is made to admit a patient and stops when the patient leaves A&E for the ward.
With the median being 7.5 hours, half of the patients waited longer than that and the other half waited a shorter time.
But with people waiting as long as two days, “we have to use more than just the median” for a more accurate picture of waiting times, said Jason Yap, Vice Dean (Practice) at the Saw Swee Hock School of Public Health, National University of Singapore (NUS).
In England, 23.1 to 32.9 per cent of patients each month between last November and this April waited more than four hours after the decision to admit was made.
In the US, a study by Yale researchers found that the median waiting time across a national sample of hospitals ranged from around two to 3.4 hours between March and December 2021.
WHY WAITING TIMES ARE LONG
When queried, Singapore’s Ministry of Health (MOH) said the waiting time for beds is dependent on several factors, such as the patient’s condition and the existing patient load in A&E departments.
The public hospitals will triage patients upon their arrival and activate inpatient teams to ensure that patients receive timely care regardless, said a spokesperson.
WATCH: Why some hospital patients wait hours for a bed — What can be done? (22:44)
Expanding on the current situation, David Matchar, a professor in Duke-NUS Medical School’s health services and systems research programme, said Singapore’s hospitals are “very much crowded”, so patients must be discharged “before we can fill a very full hospital”.
With a younger population, “inflow equals outflow” and the situation would be “relatively stable”. But as the population ages, older people are “two or three times more likely” to need hospitalisation than younger people.
“We can’t discharge as many (older patients) because … they stay maybe an extra week compared to a younger person,” said Matchar. “We’ve got a much bigger inflow and a smaller outflow, so we get an even worse situation.”
The MOH cited the lingering effects of the pandemic as among the factors that have increased the use of acute hospital beds and “reduced the flow of patients” from A&E departments to the wards.
Related articles:
IN FOCUS: How can Singapore ensure it has enough hospital beds to meet demand?
Robots that deliver medication, voice-activated devices: Hospitals tap technology to improve patient care
“Patients who had to defer their elective surgeries during the pandemic are now getting their conditions treated. Planned developments of healthcare infrastructure were also delayed over the last few years,” said its spokesperson.
“In addition, the COVID-19 pandemic increased social isolation among our seniors, which impacted their health. Hence, they tended to require longer periods of inpatient stays.”
Discharging a patient is not necessarily a straightforward process either. Even when someone is medically fit for discharge, there may be circumstances — often beyond the hospital’s control — resulting in prolonged stays, which play a part in the overall waiting time.
“We take (great) pains, actually, to pre-strategise with the patients and their caregivers … to ensure that they’re ready to take the patient home when (he or she is) medically fit,” said National University Hospital (NUH) senior consultant in neurology Jonathan Ong.
“When you have to segregate by gender, there’ll be some element of sub-optimisation of resources,” said NUH assistant chief operating officer Jeremy Lee.
When the situation calls for more beds, what happens is “we’ll have to park extra trolley beds within the cubicle”, said NUH advanced practice nurse Lucinda Tay.
“So, instead of a nurse (taking) six patients, our nurse will then have to take seven patients.”
The pressure on healthcare workers extends to housekeepers. In NUH, which has more than 1,200 beds and admitted around 67,000 patients last year — one of the highest numbers in the country — its housekeepers must clean 10 to 12 beds daily.
WATCH: I clean a hospital bed for the next patient (and why the long wait times) (7:31)
The hospital considers 30 minutes a reasonable time to turn each bed around without compromising cleaning standards. Once a bed is fully disinfected, a new patient may arrive within 10 minutes.
“We have a lot of patients waiting for a bed, so a swift (turnaround) is very vital … to make sure that our patients get timely care and also reduce their waiting time,” said NUH housekeeping operations manager Sai Aung Lin.
ARE MORE BEDS THE SOLUTION?
While NUH is one of Singapore’s largest public hospitals, its patients’ average length of stay hovers around 5.5 days, compared with the national average of seven days, said Lee.
One reason is that it “actively” moves A&E patients to its sister hospitals that are “a little” less crowded. “On average, we move about 10 to 12 patients to Alexandra Hospital, for example,” he cited.
“This helps us decongest (our hospital) and also better manage (the) demands for beds. … This keeps our waiting time more manageable.”
But is adding more beds really the solution? According to Matchar, who has spent more than 35 years working in hospitals and researching how to make them better, “the answer is yes and no”.
To solve the problem of waiting times entirely, possibly up to seven times more beds would be needed over the next 20 years, based on current population projections, he said. “We could potentially keep building more and more hospitals.
HOSPITAL AT HOME
One alternative model of care that could help is to treat hospital patients at home instead. The MOH will increase the number of beds in this Mobile Inpatient Care @ Home (MIC@Home) model to between 100 and 200 by year end.
“These (new models of care) will leverage telemedicine and other technologies to right-site patients, while ensuring they receive appropriate care,” said the MOH spokesperson.
As part of MIC@Home, the National University Health System (NUHS) runs NUHS@Home, and up to a third of the patients come directly from A&E without admission to a ward, said Stephanie Ko, the lead clinician for NUHS@Home.
They receive “hospital-level care”: For example, vital signs and oxygen levels are checked, a drip may be set up — procedures in hospital that will be done by nurses. “And that’d be the same in the home setting,” said Ko.
“From a medical perspective, patients will receive exactly the same care at home.”
Travel time to patients’ homes may put some strain on resources, but the NUHS said these visits are part of the medical team’s existing caseload. Health authorities are also assessing how much this service could cost patients going forward.
Can hospitals at home be taken further? Public health specialist Jeremy Lim thinks so and has some ideas for how to do it, chiefly by rethinking the current healthcare business model.
He cited a procedure that more than 1,000 Singaporeans undergo every year: Gall bladder removal by keyhole surgery.
Government and private insurers cover both inpatient stays and day surgeries such as this, but many patients choose to be admitted because of convenience and access to healthcare professionals. Cost is also a factor.
Related articles:
Commentary: The future of healthcare in Singapore looks like a hospital without walls
More patients in Singapore can receive hospital-type care at home under pilot expansion
Whether the surgery is done on an inpatient or outpatient basis, the professional fees, such as for the surgeon and the anaesthetist, the facility fee for the operating theatre and the price of the medicines are the same, said Lim.
But when patients have outpatient surgeries, “they and their families will incur some of the costs of food, of basic nursing — someone needs to be with the patient during at least the first 12, 18 hours”.
Hospitals and insurers, meanwhile, save “substantial monies” when there is no inpatient stay. This is why Lim thinks insurers and the state-administered MediShield Life should channel these savings to cover essentials such as food.
“Family leave could be extended,” he added. “First-degree relatives, or even beyond that, can be given time off, mandated under the law, to take care of their family members.
“We have to make it easy for patients and their families to do the right thing.”